What was the nature of the fee that caused a complaint from Wyche's client?

The fee that caused a complaint from Wyche's client was a 0.1% fee for access to research. This type of fee can often lead to dissatisfaction among clients if they feel that the value received does not justify the cost. In the context of financial services, clients typically expect that any fees charged are transparent and commensurate with the services provided. If a client perceives that they are paying for research that isn’t beneficial or that they were not adequately informed about, it can lead to complaints.

Recognizing the significance of transparency in fees, a 0.1% fee could also be seen as particularly high if clients do not believe they are getting a proportional amount of useful research. Clients are more accepting of fees that are straightforward and clearly linked to the services they receive, such as direct fees for portfolio management or account maintenance, as these are typically easier to justify and correlate directly to the client's financial management experience.